Callidus Customer and Supplier Notification | COVID-19

Callidus Customer and Supplier Notification | COVID-19

May 5 2020 | Callidus Customer and Supplier Notification

COVID-19 Management Plan

The Callidus Group of Companies’ priority is the health and safety of our employees, customers, suppliers and the community.

As the Coronavirus Disease 2019 (COVID-19) situation continues to evolve, Callidus has implemented comprehensive risk and management plans in response, given the impact to people, operations and the supply chain globally.

Callidus continues to actively monitor the situation and adhere to global and local regulatory guidance. We are regularly updating our employees and educating them on COVID-19 mitigation.

As a valued customer or supplier, we want to assure you that Callidus is proactively making plans to ensure all preventative measures are taken to safeguard our employees whilst also maintaining a high level of service. Detailed below is an outline of the precautionary measures that Callidus continues to implement across all operations globally.

Callidus Precautionary Measures Implemented

Callidus continues to implement additional precautionary measures to reduce the risk of transmission to our employees and other stakeholders:


  • All non-essential domestic travel is restricted and only the CEO is authorised to approve flights
  • No international business travel to occur
  • Any business critical or essential travel is risk assessed
  • In line with Federal Government requirements, all personnel returning from any international or domestic travel are required to self-isolate for 14 days and are not permitted access to Callidus, customer or supplier premises, and
  • Health monitoring questionnaires of employees, contractors, suppliers and clients to Callidus sites continue to occur.

Facilities and Meetings:

  • All large gatherings and in person meetings have been postponed, unless business essential, and if so, attendees will be kept to a minimum
  • No conferences to be attended by any Callidus employee
  • Any external training requirements to be risk assessed on a case by case basis and approved by relevant General Manager
  • Any non-employee visits to Callidus premises are restricted unless deemed critical.
    – This includes clients, contractors and suppliers.
    – All business development visits from suppliers are to be postponed until further notice
  • Virtual and remote working is being implemented wherever possible, including virtual working and WebEx conferencing into client meetings. Client buildings will only be attended if business critical and only where the customer allows it
  • Increased onsite hygiene and cleaning practices have been implemented within Callidus facilities

Working Arrangements:

  • Most office-based employees are working from home, whilst other staff have shifts split or rostered, or other alternative working arrangements have been implemented to minimise the risk of transmission. This has been successfully implemented on a facility, team or role basis by each manager
  • Embedded personnel have alternate work arrangements, wherever possible, to reduce personnel within our customer buildings, and
  • Alternative routing for field crews/field service personnel has been determined, where possible.

Callidus Business Priorities

In addition to the above measures specific to preventing the transmission of the COVID-19 virus, as a business we remain agile, flexible and prepared in what are uncertain times. Given the current market, we have set ourselves up for potential opportunities that will arise and have ensured that we are well placed to be able to respond. Callidus management has implemented the following:

  • Opportunities to assist customers with alternative solutions where they are affected by delays in the supply chain, such as our supply chain redirecting orders to non-impacted countries for continuity of supply and using local labour pools
  • On-going succinct communication with customers to keep them informed of progress of all work
  • Close monitoring of orders and lead times with suppliers
  • On-going daily review of critical stock for our customers’ operations
  • Modifying inventory from of Callidus shelf locally as required to suit customer requirements
  • Adherence to all customer COVID-19 requirements for premises/site entry
  • Taking on mechanical scope repair, overhaul and testing works outside of business, to assist locally where other businesses have been interrupted or unable to support
  • Utilising abilities to repair and refurbish items where supply chain has been interrupted or delayed
  • Embedded personnel have alternative work arrangements, wherever possible, thus reducing personnel within customer buildings
  • Alternative routing for field crews/field service personnel where possible
  • Alternative methods of inspecting or executing site work to reduce onsite resources
  • Business continuity plans have enabled support for customers from Callidus’ head office and remote sites
  • Managers continue to remain in contact with all customers and the focus will be on priority work dictated by the customer

To obtain the latest information on specific orders or work scopes, please contact your appointed Callidus representative.

These continue to be unsettling and uncertain times, even as the Federal Government in Australia appears to be slowly relaxing restrictions.  Callidus stands firm in its belief that we are well placed to be flexible as a business in this ever-changing landscape, both internationally and domestically, and the management team here at Callidus have been diligent to ensure we are best placed to continue successfully navigating our way through the current situation.

Our hope is that you and your staff continue to stay healthy and safe.

Thank you for your business and your continued support.

Callidus Group